It seems like the news is filled with more and more stories about automated customer service. Virtual assistants, apps that answer your questions, chatbots that designers swear act and sound like humans—there’s a large premium being put on building artificial intelligence that…
READ MORE

In my first weeks as the newly-appointed President and CEO, I visited every community library to meet the staff and gain an overview of what each library adds to the community. Among the most impactful programs are the Job and Business Academy’s job skills training workshops.…
READ MORE

Thank you to everyone who joined us for our Twitter Q&A session with Dennis Walcott on April 6!Our new President and CEO answered questions about quiet at the library, the path to 7-day service, which book he's currently reading, and more.In case you missed it, you can read…
READ MORE