Within the larger scope of formal and informal learning within the Programs & Services Department’s (PSD) Community Learning division, the Young Adult Learning Services (YALS) Case Manager serves as a member of the Community Learning team reporting to the YALS Site Coordinator. YALS Case Managers provide social services to YALS participants through direct assistance and referrals with a focus on identifying, predicting and preventing obstacles to learning. YALS Case Managers provide educational and career counseling to participants so they develop long-term career goals; understand key steps and immediate next steps to transition to postsecondary education and/or employment. This counseling includes referral to internal and external adult education (ESOL, ABE, and HSE), workforce development programs, job training, job placement services, and higher education. YALS Case Managers create and maintaining case files and case notes, as well as all resources and referrals; and is responsible for the overall operations of YALS case management under the young adult initiative. YALS Case Managers directly report to the YALS Site Coordinator and are overseen and supported by the Case Management Coordinator. He/she will manage and coordinate all aspects of YALS participants attaining social services, employment, education, and training outcomes. YALS Case Managers are responsible for social support services, provide internal and external referrals, tracking progress, collecting data and documenting outcomes for reporting purposes. They maintain a high level of ethical conduct regarding confidentiality, dual-relationships, cultural competence, professionalism, and participate in continuing education activities to remain knowledgeable in area(s) of expertise and to meet changing participant needs. Performs other duties as assigned.

  • Identifies, predicts and mitigates barriers to self-sufficiency including economics, education, and employment. 
  • Works with participants to achieve educational, workforce and economic goals enabling participants to access educational and employment services.
  • Evaluates, analyzes, and reviews participant information and coordinates a centralized intake process.
  • Coordinates participant needs assessments, creates educational and employment goals, documenting participant progress from beginning, middle and end of each session.
  • Determines social service needs, screens for benefits, assists with applications and makes referrals as necessary.
  • Provides individualized case management services and support to participants including:
    • Assisting individuals with navigating complex systems including healthcare, social services, education and financial systems.
    • Facilitating ongoing support to provide short-term interventions, track internal and external referrals.
    • Responding to participants needs for mental health, substance use, behavioral, housing, financial, and other social services.
    • Bridging the gap between immediate social needs and access to resources.
  • Conducts appropriate social and educational workshops to provide general and situational-specific information to participants.
  • Works with internal department and external organizations to provide workshops on topics not within case manager’s areas of expertise.
  • Ensures that accurate participant records are maintained in a time efficient manner, including completing detailed case notes and maintaining current documents.
  • Documents and tracks all interactions with participants through case notes and other tools according to timeline set by supervisor and/or funding specifications.
  • Follows up with participants on a regular basis to assess progress on goals and records participant outcomes in appropriate systems.
  • Maintains program statistical data as required by funding requirements and program standards.
  • Manages the collection and distribution of program outcomes statistical data for reporting purposes, including adherence to program standards and government contract reporting.
  • Solicits community resources and maintains database of partnership agencies/organizations.
  • Cultivates strong community based partnerships with organizations that can serve as referral partners to meet the needs of participants
  • As appropriate, attends community meetings, special events, and other social collaborative opportunities to develop and maintain those partnerships.
  • Follows-up on referrals to ensure participants needs are met
  • Based on the needs of participants, makes referrals to partner organizations, documents those referrals in case notes and follows up with participants and organizations to make sure participants’ needs are met and that their desired outcomes are being achieved
  • Performs other duties as assigned.


  • Bachelor’s Degree in Social Work, Psychology, Sociology, Human Services or a related field is required.
  • At least 1 year of case management, workforce development, educational counseling or other relevant experience is required.
  • Experience working with adults and families or social service agencies.
  • Must be able to work with a diverse population.
  • Must be proficient with Microsoft Office and databases, such as MS Access, ASIST, etc.
  • Must be able to effectively multitask and maintain a high level of customer service skills.


  • Master’s Degree in Public Health, Health Education or equivalent degree is highly desirable/preferred.
  • Supervisory/Management experience is a plus.


Queens Public Library is a national and international leader in the delivery of public library service.  Our mission is to transform lives by cultivating personal and intellectual growth and by building strong communities. Queens Public Library welcomes innovators and leaders to contribute to a long history and dynamic future of serving the most diverse county in the United States. Queens Public Library is a private, non-profit corporation with 1,700 employees serving 66 locations.

TO APPLY:  Please send your resume and cover letter to QLcareers@queenslibrary.org and reference “YALS Case Manager - QLWEB” in the subject line. Resumes will only be accepted by email. 

Starting annual salary range is $43,000 – $53,000.

The Queens Public Library is an Equal Opportunity Employer.