Within the larger scope of formal and informal learning of the Programs & Services Department (PSD) and reporting to the New Americans Program (NAP) Assistant Director of Programming & Operations, the Immigrant Services Coordinator oversees and implements system-wide programs and services for immigrants including cultural and informational programs, citizenship and immigration legal services, and coordinates outreach to multiethnic community organizations and ethnic media. The Coordinator will be a thought partner for the Assistant Director and assist in creating a strategic vision for NAP. 

  • Creates a suite of innovative and sustainable informational programs targeting the major immigrant groups of Queens addressing current issues necessary for adjustment to American life.
  • Supervises, trains and evaluates NAP program staff as necessary.
  • Assists in expanding citizenship and immigration legal services offerings based on community needs.
  • Assists in developing funding proposals and overseeing grant projects.
  • Assists in establishing a regularly convened Queens Public Library (QPL) Immigrant Services working group.
  • Assists in planning and implementing system wide staff training on serving immigrants living in Queens.
  • Prepares reports, memos and other correspondence relating to NAP.
  • Liaises with the Information Technology Department for technical issues and the Marketing Department for promotion of NAP outreach.
  • Oversees and implements NAP outreach activities including, but not limited to, those pertaining to educational programs targeting immigrants.
  • Identifies and establishes relationships with individuals and community based organizations serving immigrants.
  • Acts as a liaison to Community Library staff and key community and government partners regarding immigrant services.
  • Represents QPL at local, state, and national library meetings and conferences as appropriate.
  • Identifies current needs and trends related to Queens immigrants using internal and external data.
  • Assists in monitoring demographic trends that will be shared widely across the QPL organization to help identify changing needs.
  • Visits community libraries to assess existing services and needs and identify new opportunities.
  • Creates processes for collecting program data and feedback.
  • Assists in purchase and maintenance of collections in one or more immigrant languages and develops special interest bibliographies.
  • Performs other duties as assigned.


  • Requires an ALA accredited Master’s degree and a New York State Public Librarian’s Certificate.
  • A minimum of one year of managerial experience including the performance management & supervision of full-time librarian staff is required.
  • At least one year of standard or above performance at the senior librarian level required.
  • Must have demonstrated knowledge of library policies and procedures.
  • Must demonstrate an interest in the needs of immigrant communities in Queens.
  • Must demonstrate use and collection of data to make informed decisions.
  • Sensitivity to special needs of immigrants in adapting to American life and becoming library users required.
  • Successfully demonstrated experience supervising, training, and mentoring staff.
  • Must have strong networking and outreach skills.
  • Must have experience in planning and evaluating programs and services targeting immigrants.
  • Must have the ability to launch and manage projects from inception to completion.
  • Strong public programming skills required.
  • Excellent written, verbal, interpersonal and organizational skills and attention to detail are required.
  • Must be proficient and knowledgeable in MS Office Suite (Word, Excel, PowerPoint, Access) as well as the Internet, and new technologies as applied to libraries, e.g. Google Docs, social media.
  • Able to deliver virtual programming using multiple digital platforms, such as WebEx, Microsoft Teams, and StreamYard.


  • Experience with program facilitation, management and identification for New Americans or related programming.
  • Fluency in languages spoken in Queens.
  • Valid driver’s license preferred.


Queens Public Library is a national and international leader in the delivery of public library service.  Our mission is to transform lives by cultivating personal and intellectual growth and by building strong communities. Queens Public Library welcomes innovators and leaders to contribute to a long history and dynamic future of serving the most diverse county in the United States. Queens Public Library is a private, non-profit corporation with 1,700 employees serving 66 locations.

TO APPLY:  Please send your resume and cover letter to QLCareers@queenslibrary.org and reference “Immigrant Services Coordinator - QLWEB” in the subject line. Resumes will only be accepted by email. 

The Queens Public Library is an Equal Opportunity Employer.