Within the larger scope of formal and informal learning of the Programs & Services Department (PSD), the Assistant Director of Adult Programs and Service in partnership with the Director of Programming and staff, creates a vision and sets goals for adult programs and services while defining the resources needed to develop and implement innovative, engaging and inspiring offerings system-wide and at local community libraries. The Assistant Director will identify and implement new program partners and presenters for adult services and enrichment programs that align with QPL’s strategic goals. The Assistant Director must possess a sensitivity and commitment towards ensuring an equitable distribution of programs and services throughout the branches of the QPL system that meet the needs of the diverse and changing populations of Queens. 

System-wide Programming & Outreach/Partnership Services

  • Co-creates a mission, vision and strategic plan for adult programs and services based on external and internal data for Queens’ adult populations.
  • Identifies trends, needs, and statistics that will inform general adult programming and services in person, virtual and hybrid, paying attention to data for specialized populations such as younger vs. older adults and teachers.
  • Supports assessments of community needs using information derived from census data, focus groups, surveys and other research methods.
  • Assists the Director of Programming to plan, expand and implement existing and new programmatic initiatives and facilitate a more cohesive, streamlined approach to programming.
  • Leads new initiatives for adult learners such as creating a menu of consistent content and skill-based programs for adult groups based on QPL’s collections and research methodologies to build new audiences, which may include credit-bearing programs. This includes the development of program outlines and evaluations, hiring of staff to lead programs, and devising ways to market and schedule these programs. 
  • Collaborates with other PSD units such as Community Health, Children Youth and Families, and New Americans Program; other QPL divisions and departments, such as Community Learning and Community Outreach, and community libraries across Queens.
  • Collaborates with and expands the roster of external partner organizations to bring programs and exhibits targeted for adults to community libraries.
  • Working in collaboration with PSD’s Strategic Planning and Operations division, creates systems and processes to document attendance, assessments, and other data and prepares activity reports for the Director.
  • Assists leading PSD and local programs, as needed.


  • Leads, collaborates with, supports, and conducts performance reviews for an experienced team of program staff.
  • Prioritizes programmatic objectives and determines effective use of programming staff capacity alongside the Director of Programming.
  • Provides routine mentoring opportunities for staff to obtain the assistance needed to build their capacity to grow professionally in their field.
  • Utilizes QPL databases to submit timesheets, budget information, and program attendance.
  • Oversees and manages budgets and contracts for adult programs.
  • Manages data collection and reporting for grants
  • Participates with other PSD departments in maintaining and sourcing a comprehensive list of vendors.
  • Assists the Director as needed to create data dashboards and reports that can be used for making strategic plans for long-term program sustainability.

Other Coordination, Collection Development & Advisement of System Wide Adult Services

  • Frequently visits community libraries to discuss programming and strategies to increase attendance.
  • Supports and guides the work of the Adult Service Committee.


  • Supports the scheduling, designing and administering of training for Library staff in securing and implementing branch-initiated adult programming, in collaboration with the Manager of Talent and Development.
  • Performs other duties as assigned.


  • Bachelor’s Degree required.
  • Ability to craft, select and successfully operationalize innovative programs.
  • Must have excellent written and verbal communication skills, interpersonal skills, customer service skills, and expertise in M.S. Word, Excel, Powerpoint, and related technology skills, including familiarity with using digital platforms such as WebEx and Microsoft Teams.
  • Highly self-motivated and driven by a strong work ethic to take initiative to drive improvements and achieve goals.
  • Strong interpersonal skills with an ability to build a positive rapport and interact effectively with diverse audiences in a team environment working in a multi-faceted organization.
  • Must be detail-oriented and able to manage multiple projects with competing deadlines.


  • Master’s Degree in Education, Museum Studies, Humanities, Public Service or ALA accredited Master’s in Library Science or related field preferred.
  • Experience in a library and/or nonprofit work environment preferred.
  • A minimum of four years of experience in adult program management and experience in developing and evaluating adult program models.
  • Demonstrated ability to conduct research and perform needs analysis to inform best practices and program development for diverse adult populations. 
  • Valid Driver’s License.


Queens Public Library is a national and international leader in the delivery of public library service.  Our mission is to transform lives by cultivating personal and intellectual growth and by building strong communities. Queens Public Library welcomes innovators and leaders to contribute to a long history and dynamic future of serving the most diverse county in the United States. Queens Public Library is a private, non-profit corporation with 1,700 employees serving 66 locations.

TO APPLY:  Please send your resume and cover letter to  QLcareers@queenslibrary.org and reference “Assistant Director of Adult Programs and Services - QLWEB” in the subject line. Resumes will only be accepted by email. 

The Queens Public Library is an Equal Opportunity Employer.