Within the larger scope of formal and non-formal learning of Queens Public Library’s (QPL) Programs & Services Department (PSD) and reporting to the Vice President of Programs and Services, the Director of Community Learning develops, leads, manages and coordinates all aspects of formal learning programs and services for adults and young adults delivered by QPL. Serving as one of two key programmatic liaisons within PSD, the Director of Community Learning will interface with all internal departments and work with the Vice President of Programs and Services to help realize the department’s strategic goals and advance Queens Public Library’s mission.

As part of a team of professionals dedicated to enhance and expand the Library’s programs and services, the Director of Community Learning will work closely with the Director of Programming and the Director of Strategic Planning and Operations for PSD to advance inter-departmental and external programmatic collaborations.

The Director of Community Learning’s responsibilities include, but are not limited to, the supervision of currently four areas:  Adult literacy programs including ESOL; Adult Basic Education; Digital Inclusion and technology training initiatives; and Career Pathways and Entrepreneurial training and services. The Director of Community Learning must possess a sensitivity and commitment towards ensuring an equitable distribution of programs and services throughout the branches of the QPL system. Performs other duties as assigned.

Coordination of Formal Learning

  • Assists QPL library leadership in articulating the Library’s vision for success in serving the varied and changing educational needs of our customers.
  • Ensures that QPL continues to be a national leader in the provision of adult education.
  • Creates comprehensive service plans and strategic initiatives to enhance and expand adult learning opportunities system-wide in collaboration with staff, VP and the Chief Librarian.
  • Ensures that all staff are using standard tools to track and assess program effectiveness including:
    • Creation of individual service strategies.
    • Documentation of case notes and interactions.
    • Tracking and assessment of individual participants’ progress.
    • Tracking internal and external referrals.
  • Works with other QPL departments to:
  • Locate or relocate program staff and resources in a timely manner.
  • Ensure that adequate space and environmental supports are in place for optimal learning.
  • Perform regular site visits.
  • Ensure compliance with QPL policies, procedures and systematic development of best        educational and operational practices.
  • Represents QPL at meetings of NYC, NYS, Federal and international literacy and workforce providers at conferences and interagency meetings.
  • Develops and maintains effective programmatic partnerships and referral networks throughout government, other public, non-profit and private sectors.
  • Perform other duties as needed.

Budget/Grant Management

  • Creates, oversees, and monitors Community Learning’s operating, government grants, and private funding budgets to ensure equitable and effective services across all areas.
  • Oversees major grant-funded initiatives including local, state and federal grants, ensuring QPL’s full compliance with all aspects of the grants, including service goals, procurement and budgetary requirements.
  • Serves as the primary programmatic liaison to all funders supporting the division’s work.
  • Identifies new programmatic needs and funding opportunities.
  • Assists in preparing grant requests and contracts as needed.

Staff Management

  • Recruits a creative, skilled and dedicated team of professionals and para-professionals to deliver excellent quality services towards achieving greater levels of success by program participants.
  • Leads and supports the division’s Assistant Directors, Managers, and other staff in the ideation, development, and implementation of services.
  • Provides routine mentoring opportunities for staff to obtain the assistance needed to build their confidence and capacity to grow professionally in their field.
  • Offers training and provides appropriate professional development to build their competencies and skillsets.
  • Ensures that all performance assessments are timely completed for a large and diverse staff of full-time and part-time employees.
  • Promotes and fosters an environment in which proactive thinking and creativity are encouraged and rewarded.


  • Master’s Degree from an accredited institution in Education, Adult Education or a related field required.
  • A minimum of seven (7) years of experience designing, developing, implementing, and managing large scale adult learning services required.  Experience in a library and/or nonprofit work environment preferred. 
  • Working understanding of new trends in adult learning instruction.
  • Ability to craft, select and successfully operationalize innovative programs.
  • Demonstrated leadership, supervisory, planning and organizational skills required.
  • Proficient in using technology as a management reporting tool and experience developing and implementing program evaluation systems.
  • Experience with creating, planning for, implementing and managing complex government and private grants required.
  • Must be detail-oriented, able to prioritize and manage multiple projects with the ability to meet deadlines and perform well under pressure.
  • Highly self-motivated and driven by a strong work ethic to take initiative to drive improvements and achieve goals.
  • Strong interpersonal skills with an ability to build a positive rapport and interact effectively with diverse audiences in a team environment working in a multi-faceted organization.
  • Demonstrated commitment to working with diverse populations and community organizations.
  • Excellent writing and oral presentation skills that can engage, inspire, build credibility and engender trust among different constituencies, including students and library staff.
  • Computer proficiency and expertise in MS Word, Excel, PowerPoint, familiarity with SAP (or similar type of ERP systems) and related technology skills.  Familiarity with using data management software (e.g., Tableaux), online instruction and digital platforms such as WebEx, Microsoft Teams, and Streamyard.


  • Valid NYS Driver’s License.


Queens Public Library is a national and international leader in the delivery of public library service.  Our mission is to transform lives by cultivating personal and intellectual growth and by building strong communities. Queens Public Library welcomes innovators and leaders to contribute to a long history and dynamic future of serving the most diverse county in the United States. Queens Public Library is a private, non-profit corporation with 1,700 employees serving 66 locations.

TO APPLY: Send your resume and cover letter to Execsearch@queenslibrary.org reference “Director of Community Learning - QLWEB” in the subject line. Resumes will only be accepted by email. 


The Queens Public Library is an Equal Opportunity Employer.