DUTIES AND RESPONSIBILITIES:

The Office of Civic Engagement is committed to providing resources aimed at promoting greater awareness of community service opportunities and tools for civic literacy. Our mission is to engage adults and youth in activities that promote the well-being of others at Queens Public Library and beyond and inspire individuals to care for the public good throughout their lives.

Under the supervision of the Assistant Director of Civic Engagement, the Civic Engagement Manager drives all recruitment, onboarding, and retention efforts to attract Library volunteers, with an emphasis on direct service and single-day projects.  This would involve a leading role in outreach and affinity efforts to attract and retain different audiences and age groups.

The Manager serves as the direct point of contact for all Academic and Community Service Partners and is chiefly responsible for developing sustainable talent pools and applicant pipelines offering a steady flow of potential volunteers year-round.  The Manager supervises Onboarding Specialists who handle the annual influx of five thousand applications and inquiries from the public.  Performs other duties as assigned.

Recruitment for Community Service Projects

  • Creates, implements, and regularly assesses a fluid recruitment strategy establishing multiple applicant pools that represent a diverse cross section of Queens residents across the lifespan. 
  • Writes compelling and detailed job descriptions to attract talent.
  • Manages contacts lists and sends regular correspondence about available projects to prospective and active volunteers.
  • Cultivates a menu of teen-oriented single-day projects and service activities.
  • Establishes and manages partnerships to provide volunteers opportunities for schools, universities, and community-based organizations.
  • Conducts workshops and sessions to inform the public about volunteer opportunities, scholarships, national service, and other related resources.
  • Represents the Library at street fairs, forums, and other events to promote current service projects and programs.
  • Coordinates civic engagement collection drives including Annual Canned Food Drive, Winter Coat Collection, and Menstrual Products Drive.

Project Implementation

  • Manages and/or facilitates a series of four-to-six-week service-learning programs conducted two to three times a year, to attract and involve target audiences within community service.
  • Coordinates outreach and promotional activities to increase public awareness of service-learning projects.
  • Coordinates a series of single-day community service opportunities, such as Kit Assembly and QPL in the Community.

Onboarding

  • Works with the Onboarding Team to ensure responsive and timely processing of all applications.
  • Monitors application queue and corresponds with Library staff to keep listings current.
  • Sets up online Partnership Registration pages to facilitate project sign-up for schools and community-based organizations.

Retention

  • Conducts introductory and advanced level training to better prepare Library staff to successfully manage volunteers.
  • Develops and manages volunteer recognition projects and campaigns, such as Go the Extra Mile Volunteer Service Award, Volunteer Milestones, and Presidential Volunteer Service Award
  • Compiles information on service-related resources such as scholarships, internships, and National Service programs (AmeriCorps, City Corps, etc.)

This is a hybrid (in-person and remote) position with occasional weekends (Saturday and Sunday) required.  

ABOUT QUEENS PUBLIC LIBRARY:

Queens Public Library is a national and international leader in the delivery of public library service. Our mission is to transform lives by cultivating personal and intellectual growth and by building strong communities. Queens Public Library welcomes innovators and leaders to contribute to a long history and dynamic future of serving the most diverse county in the United States. Queens Public Library is a private, non-profit corporation serving 65 locations.

REQUIRED QUALIFICATIONS:

  • Bachelor's degree required.
  • At least two years of community affairs, special events or relevant experience required.
  • Highly creative thinker and detailed-oriented person capable of wearing many hats.
  • Exceptional customer service traits (approachability, communication, conflict resolution, time management, organization) and ability to establish relationships with diverse personalities of all ages and backgrounds.
  • Strong writing and editing skills for both print (brochure, poster) and online (website, social media) formats.
  • Experience using various desktop publishing tools including PowerPoint, Google Slides, Canva, and Adobe Photoshop.
  • Comfort with public speaking to large crowds (75+ people), delivering in-person and online presentations via Zoom, Teams, etc.
  • Experience in visual storytelling using pictures and short videos to help convey the impact of civic engagement.
  • Familiarity with basic human resources management and/or volunteer management best practices.
  • Solid speaking and facilitation skills.
  • Strong organizational and time management skills.
  • Ability to work in a fast-paced environment where every day is different.
  • Commitment to diversity, equity, inclusion, and accessibility.

PREFERRED QUALIFICATIONS:

  • Experience with Customer Relationship Management systems (Salesforce, Volgistics, Hands-on Connect) is desired.

TO APPLY: Send your resume and cover letter to QLcareers@queenslibrary.org and reference “Civic Engagement Manager - QLWEB” in the subject line. Resumes will only be accepted by email. 

Starting annual salary is $65,456.

The Queens Public Library is an Equal Opportunity Employe